Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "Consignor", or "Client") and VRL Cargo Packers & Movers ("Company", "we", "us", or "our"), governing the provision of:

By hiring our crews, authorizing consignment loading, signing a Lorry Receipt / Bilty, or submitting an advance payment, you acknowledge that you have read, understood, and agreed to all terms herein.

All initial price estimates provided via phone, WhatsApp, or email are tentative calculations based on customer-provided item inventories. A binding quote is confirmed following physical or video survey:

• Inventory Revisions: If additional goods, boxes, or large furniture items are added on moving day that were not included in the pre-agreed survey list, additional labor and truck volume charges will be added pro-rata.
• Accessibility Charges: Estimates assume standard vehicle parking access within 30 meters of the building entrance, functional service elevators, and unobstructed stairs. Long-carry distances (> 50 meters), rope hoisting of oversized furniture, or walk-ups beyond the 2nd floor without elevator will be billed based on crew effort.
• Tolls & State Taxes: Statutory tolls, green tax, octroi, and interstate border entry permits are itemized transparently in the quotation.

To guarantee crew mobilization and reserve vehicle slots, our payment milestones are:

Customer Responsibilities:

• Disconnecting and defrosting refrigerators at least 6 hours prior to packing.
• Securing society/gated community gate passes or elevator booking permissions.
• Ensuring a responsible adult family member is present throughout packing & delivery.
• Checking and verifying the complete inventory list before signing the consignment slip.

While our trained staff uses multi-layer bubble wrap, corner guards, and corrugated boxes, long-distance road transport across Indian highways carries inherent external risks (accidents, natural elements, overturns):

We understand relocation schedules can shift due to rental lease adjustments or unforeseen circumstances:

• Rescheduling Notice: Customers can reschedule their moving date without penalty by notifying us at least 48 hours in advance, subject to slot and vehicle availability.
• Cancellation 48+ Hours Ahead: Advance token is refundable less a 10% processing/handling deduction.
• Same-Day or Late Cancellation (< 24 Hours): If cancellation occurs after truck and packing labor have already been mobilized or arrived at your residence, the token advance is forfeited to compensate the labor crew for day mobilization wages.

Delivery timelines provided in quotations are estimated in good faith based on average national highway transit speeds and typical interstate border clearances:

Force Majeure Exemptions: The Company shall not be held liable for transit delays or failures resulting from acts of God (floods, heavy monsoon landslides, earthquakes), regional curfews, civil unrest, national highway closures, unexpected vehicle mechanical breakdown, statutory RTO/commercial tax border checks, or national emergencies beyond reasonable control.

These Terms shall be interpreted and governed in accordance with the substantive laws of the Republic of India.

Any dispute, controversy, or claim arising out of or relating to this agreement shall first be amicably resolved through mutual good-faith discussion between our management and the customer. If unresolved, disputes shall be subject to the exclusive jurisdiction of the competent courts in Gautam Buddha Nagar (Greater Noida) / New Delhi NCR, India.

If you have questions regarding these Terms of Service or need customized corporate relocation agreements, please reach out directly: